Shipping Policy

EFFECTIVE DATE: AUGUST 17, 2016

 

ScaleTrains.com is a global company and ships from our warehouse in Southeast Tennessee.

 

UNITED STATES STANDARD SHIPPING

Contiguous United States - IN-STOCK orders over $99 ship ground prepaid (FREE) at the carrier of our discretion.

Contiguous United States - orders under $99 are charged $9.99

 

ALASKA, HAWAII, AND INTERNATIONAL COUNTRIES

Outside the Contiguous United States are charged actual shipping charges plus $1 for shipping supplies.  Duties, taxes, and fees are the responsibility of the customer.

 

SHIPPING TIMEFRAME

Orders are processed in the order they are received and normally ship within three (3) business days and often sooner.

 

PREORDERS/BACKORDERS

We prefer preordered/backordered items are paid at the time of arrival. To prepay for a preorder using a credit card, please call us during normal business hours.

PayPal requires orders ship within 21 days of payment so we are unable to accept PayPal for pre-payment of preorders/backorders. PayPal can be used to pay for preordered/backordered products once they arrive at our warehouse.

Shipping preorders within the contiguous United States
If an order includes both in-stock and preordered/backordered items, ScaleTrains.com will pay the ground shipping charges for the initial order if the in-stock order value exceeds $99.   If the in-stock amount is less than $99, our standard $9.99 shipping and handling fee will be added to the shipment

When a preordered/backordered product(s) becomes available, ScaleTrains.com will pay the ground shipping charges as long as the shippable amount is over $99. Otherwise, a $9.99 shipping and handling fee will be added to the order.

Preordered/Backordered items often arrive at different times. Each shipment is subject to the $99 minimum for free ground shipping. To help keep track of new product delivery dates, we have created a tracking page on our website.

http://www.scaletrains.com/pages/product-schedule

Shipping preorders outside the contiguous United States

Actual shipping charges plus a $1 handling fee is assessed for each preorder/backorder shipment outside the contiguous United States.

 

TRACKING

A confirmation is sent when the order shipped and includes tracking information.  Please allow up to 24 hours for the tracking information to update on the carrier's website.

 

SALES TAX

Since we have facilities in Tennessee, California, and Illinois, we are required by law to charge the appropriate sales tax for each state.

We welcome visitors to our Tennessee location. Tennessee sales tax is added to all orders picked-up at our warehouse.

 

UPDATES AND CHANGES TO OUR SHIPPING POLICY

We reserve the right to modify our shipping policy at any time. Changes and clarifications will take effect immediately upon their posting to our Shipping Policy page. We encourage you to review this page regularly to be familiar with the latest updates.